TERMS OF SERVICE

Effective: October 29, 2026.

OVERVIEW

www.noviareid.com (the “website” or “site”) is owned and operated by Novia Reid, LLC. Throughout the site and herein, “we,” “us,” and “our” refer to Novia Reid, LLC. These Terms of Service (“Terms”) govern your access to and use of the Website, online store, products, services, courses, programs, events, and community features, as well as purchases made through us. By visiting, using the site, or purchasing from us, you agree to these Terms of Service (“Terms”). These Terms apply to all users. If you do not agree, do not use the site or services.

SECTION 1 – ONLINE STORE TERMS

You represent that you are at least 18 years old. You may not use products or services for an illegal or unauthorized purpose or violate applicable laws, including copyright laws. You must not transmit worms, viruses, or destructive code. A breach may result in termination of Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service for a lawful reason.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS

Website content is provided for general information and should not be relied upon as the sole basis for making decisions without consulting appropriate, accurate, and current sources. Any reliance on Website content is at your own risk. Historical information may not be current. We may modify or update Website content at any time but are not obligated to do so except as required by law.

SECTION 4 – MODIFICATIONS AND PRICES

Prices are subject to change without notice. Price changes will not affect orders already accepted. We reserve the right to modify or discontinue any product or service, subject to commitments already made to purchasers.

SECTION 5 – PRODUCTS OR SERVICES

Products and services may be subject to availability and quantity limitations. We make reasonable efforts to display products accurately, but cannot guarantee that colors shown on your screen will accurately reflect the actual product. We reserve the right to limit sales by person, geographic region, or jurisdiction; limit quantities; and modify product or service descriptions and offerings. Offers are void where prohibited by law.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We may refuse, limit, or cancel orders, including suspected reseller orders, and may attempt to notify you using contact information provided. You agree to provide current, complete, and accurate purchase and account information and promptly update it as necessary.

SECTION 7 – REFUND POLICY

Due to the nature of our products and services, all sales are final. We do not offer refunds, returns, exchanges, or cancellations for purchases, including digital products, courses, downloadable materials, and coaching services, except where required by applicable law or expressly stated in a separate written agreement. No money-back guarantees are offered. Failure to access, use, or complete a purchased product or service, or a change in personal circumstances, does not entitle you to a refund.

Orders and Cancellations

All orders are considered final once submitted. Requests to modify or cancel an order may not be accommodated once submitted or processing has begun. Please review all product descriptions, service details, pricing, and order information carefully before completing your purchase.

Physical Products and Shipping

Physical products are shipped through third-party carriers. Please allow 5–7 business days for order processing before shipment. Orders involving large quantities may require additional processing time. Once your order ships, you will receive an email containing tracking information. Delivery estimates may vary due to carrier delays, weather, and seasonal shipping volume. You are responsible for providing an accurate and complete shipping address at checkout. If a package is returned because of an incorrect or incomplete address, failure to claim the package, or refusal of delivery, you may be responsible for applicable reshipping fees. If tracking indicates that your package has been delivered but you cannot locate it, contact the shipping carrier to initiate an inquiry. For packages that are lost, not received, or otherwise not delivered, please contact us at [email protected] so we can assist with the matter. You may also contact the carrier directly using the tracking information provided.

Damaged or Defective Products

We take reasonable care in preparing and packaging physical orders. If a product arrives visibly damaged or defective, notify us at [email protected] within 48 hours of delivery, providing your order information and clear photographs of the product and packaging. We reserve the right to review reported issues and determine an appropriate resolution, which may include a replacement or other remedy, subject to applicable law. This notification period does not limit any rights or remedies available to you under applicable law.

Digital Products and Services

All digital purchases and coaching services are final and non-refundable, except where required by applicable law or expressly provided in a separate written agreement. This includes purchases where access has been granted, materials have been downloaded, services have been scheduled, or a customer chooses not to participate or continue. You are responsible for reviewing all applicable product and service descriptions, requirements, and terms before purchasing.

Payment Disputes

If you have a concern regarding a purchase, please contact us at [email protected] so we have an opportunity to review and address the matter. We reserve the right to provide relevant order, payment, access, and delivery records when responding to payment disputes or chargebacks. Nothing in this policy waives or restricts any payment dispute rights available to you under applicable law.

Legal Exceptions

Nothing in this policy excludes, limits, or waives any consumer rights, warranties, or remedies that cannot lawfully be excluded or waived under applicable law. Where a refund or other remedy is legally required, we will comply with the applicable requirements.

SECTION 8 – OPTIONAL TOOLS

Third-party tools may be offered “as is” and “as available.” Use is at your own risk and subject to the third party’s terms. New features and resources are subject to these Terms.

SECTION 9 – THIRD-PARTY PLATFORMS AND LINKS

The website and store are hosted through Kajabi and may use integrated providers. Their own terms and privacy practices may apply. We are not responsible for independent third-party policies or operations. Review third-party policies before transactions.

SECTION 10 – USER COMMENTS AND SUBMISSIONS

You may submit comments, ideas, suggestions, or other materials. We may use ordinary business feedback to operate and improve our business. This does not authorize public disclosure of sensitive personal information shared in a context where privacy is reasonably expected. You warrant that your submissions do not violate third-party rights. We may remove unlawful, infringing, or objectionable content.

SECTION 11 – MATERIALS PROVIDED TO THE WEBSITE

You retain ownership of materials you submit. By submitting materials, you grant the Company a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute those materials for purposes related to operating, promoting, and providing the Website, products, and Services. You warrant that you have the rights needed to submit the material and grant this license.

SECTION 12 – TEMPLATE AND FORM USE

Templates and forms are licensed on a limited, personal, non-exclusive, non-transferable basis for individual or internal business use. Except for completing them for their intended purpose, you may not modify, copy, reproduce, distribute, create derivative works, or share them without written consent.

SECTION 13 – ELECTRONIC COMMUNICATIONS

We may communicate with you by email, through the Website, or by other electronic means. Electronic communications may satisfy applicable writing and notice requirements where permitted by law. Electronic communications do not, by themselves, establish a therapist-client, counselor-client, or clinical treatment relationship. Although we take reasonable measures to protect electronic communications, we cannot guarantee their security or confidentiality. Communications may be disclosed when required or permitted by law.

SECTION 14 – COMMUNICATION SERVICES

Forums, communities, comments, and other communication features must be used lawfully and appropriately. We reserve the right to remove content, suspend access, or terminate participation for violations of these Terms or inappropriate conduct. Content shared through these features may be visible to other participants. Other participants are not necessarily bound by professional confidentiality obligations, and we cannot guarantee that information shared within these spaces will remain confidential. Do not post information you do not wish others to see.

SECTION 15 – PERSONAL INFORMATION

Personal information collected or submitted through the Website and Services is governed by our Privacy Policy.

SECTION 16 – SYSTEM REQUIREMENTS

Certain areas of the Website and Services may require Internet access, compatible devices, or specific audio, video, or other software. Requirements and formats may change. You are responsible for maintaining compatible devices and software, installing necessary updates, and paying any associated Internet or access fees.

SECTION 17 – LOGIN INFORMATION

You are responsible for maintaining the security of your account credentials and must not share your account access with others. You agree to notify the Company promptly of any suspected unauthorized access or use of your account. You are responsible for activity conducted through your account.

SECTION 18 – ERRORS AND OMISSIONS

The Website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, or availability. We reserve the right to correct errors, inaccuracies, or omissions and update information at any time. These corrections will not alter commitments already made to purchasers.

SECTION 19 – PROHIBITED USES

You may not use the Website, course platform, Community, or Services to engage in unlawful activity; violate intellectual property rights; harass, threaten, defame, or unlawfully discriminate against others; submit false or misleading information; transmit malicious code; collect or misuse another person's personal information without authorization; engage in spamming, phishing, or unauthorized scraping; or interfere with or circumvent security measures. We reserve the right to suspend or terminate access for violations of these Terms, subject to applicable law.

SECTION 20 – INTELLECTUAL PROPERTY

The Website and its original content, features, and materials, including text, graphics, logos, images, videos, audio, software, and compilations, are owned by Novia Reid, LLC or its respective licensors and are protected by applicable intellectual property laws.

Access to the Website grants you a limited, non-exclusive, non-transferable, revocable license to access and use its content for personal or other expressly authorized purposes. Except as expressly permitted by the applicable license or with prior written consent from the Company, you may not reproduce, modify, distribute, sell, exploit, or create derivative works from Website content. Company content may not be resold or commercially exploited without authorization.

Nothing in these Terms transfers ownership of the Company's intellectual property to you. The Company's names, logos, trademarks, and branding may not be used without prior written consent. Third-party names, trademarks, and materials remain the property of their respective owners.

SECTION 21- ARTIFICIAL INTELLIGENCE (AI), VOICE, AND UNAUTHORIZED USE OF CONTENT

All content, materials, and intellectual property made available through this Website, including content created by Novia Reid, Novia Reid, LLC, and the Regain Your Core® brand, are protected by applicable copyright, trademark, and other intellectual property and proprietary rights laws.

Ownership and Protected Materials

Protected materials include, but are not limited to, written content, books, journals, courses, workbooks, exercises, reflections, teaching materials, proprietary approaches, audio recordings, videos, photographs, presentations, original concepts as expressed in protected materials, and all other original content published or distributed through this Website or associated platforms. Protection also extends to Novia Reid's name, voice, likeness, image, recorded speech, and other identifiable aspects of her personal identity, as well as the Regain Your Core® name, trademarks, branding, and associated materials, to the extent protected by applicable law.

Restrictions on Artificial Intelligence and Unauthorized Use

Without prior express written permission from Novia Reid or Novia Reid, LLC, you may not, directly or indirectly, use, copy, reproduce, upload, submit, distribute, transmit, or otherwise make available any protected materials for the purpose of:

• Training, developing, fine-tuning, testing, or improving artificial intelligence (AI) systems, machine-learning models, or other automated technologies.
• Creating, generating, or facilitating AI-generated content, products, programs, courses, publications, or other materials that reproduce, imitate, substantially derive from, or incorporate protected content.
• Cloning, replicating, synthesizing, imitating, or recreating Novia Reid's voice, likeness, image, recorded speech, or personal identity through AI or other digital technologies.
• Creating AI-generated audio, video, images, avatars, digital replicas, or other content that impersonates or falsely represents Novia Reid or suggests her endorsement, participation, or affiliation.
• Extracting, reproducing, adapting, or repurposing protected materials to create competing or substantially derivative products, services, educational materials, or commercial offerings.
• Incorporating protected materials into AI databases, datasets, training repositories, knowledge bases, or other systems for automated processing, retrieval, or generation.  

These restrictions apply whether the use is commercial or noncommercial, whether the materials are publicly available or purchased, and whether the use is performed personally or through a third-party platform or service.

No License or Transfer of Rights

Accessing, purchasing, downloading, or otherwise obtaining any content or materials does not grant you ownership, a license, or permission to use those materials for AI training, voice or likeness replication, commercial reproduction, redistribution, or the creation of competing or derivative works.

All rights not expressly granted in writing are reserved by Novia Reid and Novia Reid, LLC. No permission or license should be inferred from the availability, accessibility, or purchase of any content.

Enforcement and Reporting

Unauthorized use of protected materials, including the creation or distribution of unauthorized AI-generated replicas or derivative works, may constitute copyright infringement, trademark infringement, misappropriation, violation of applicable rights of publicity, or other unlawful conduct, depending on the circumstances.

We reserve all rights and remedies available under applicable law, including the right to seek removal of unauthorized content, injunctive relief, monetary damages, and other appropriate legal remedies.

If you become aware of unauthorized use of our content, voice, likeness, or intellectual property, please report it to [email protected].

Legal Exceptions

Nothing in this policy is intended to prohibit activities expressly authorized in writing, uses permitted by applicable law, or rights that cannot lawfully be restricted, including applicable fair use rights.

SECTION 22 – PAID PROGRAMS, FREE RESOURCES, AND MATERIALS

All paid and free programs, resources, downloads, and other materials are provided under a limited, non-exclusive, non-transferable license for personal use only, as applicable to the specific offering. Purchasing or receiving access to any material does not transfer ownership or intellectual property rights.

You may not copy, reproduce, distribute, share, sell, sublicense, modify, create derivative works from, or commercially exploit any materials without prior written permission from Novia Reid, LLC. Free materials may not be sold, redistributed, or used to develop competing products or services.

For paid programs and services, access duration, included sessions, community access, renewal, and expiration terms are as stated in the applicable offer at the time of purchase. No specific results or outcomes are guaranteed.

SECTION 23 – GUEST CONTRIBUTIONS

Third-party guests may contribute content, opinions, or other materials to the Website or its associated programs and events. The Company does not guarantee the accuracy, completeness, or reliability of guest statements or contributions. Any assignment, transfer, or license of a guest's intellectual property rights must be established through a separate written agreement. Nothing in this section transfers ownership of a guest's intellectual property or grants the Company rights beyond those expressly authorized in writing.

SECTION 24 – LIVE AND VIRTUAL EVENTS, PHOTOGRAPHY, AND RECORDING

Attendance at our live and virtual events is subject to these Terms of Service and any event-specific rules. Participants are expected to conduct themselves respectfully. We reserve the right to remove anyone engaging in disruptive, inappropriate, or unauthorized conduct, without refund. By attending or participating in an event, you acknowledge and consent to being photographed, filmed, or recorded. You grant Novia Reid, LLC a perpetual, worldwide, royalty-free right to use, reproduce, publish, display, and distribute photographs, video, and audio recordings containing your image, likeness, or voice for promotional, marketing, educational, and business purposes, without additional notice or compensation.

If we intend to use your statements or participation as an identifiable testimonial accompanied by your name, we will request your separate permission before publication.

Participants may not photograph, film, record, or otherwise capture event proceedings, speakers, or other attendees without prior authorization.

Personal photographs may be taken only where permitted by event rules and may not be commercially distributed or used without authorization. We cannot guarantee that other attendees will not incidentally capture images or recordings. Participants are expected to respect the privacy and preferences of others.

SECTION 25 – EDUCATIONAL PURPOSES AND NO THERAPY OR PROFESSIONAL ADVICE

Information and resources provided through the Website and Services are for educational and informational purposes only and are not a substitute for individualized legal, financial, medical, mental-health, or other professional advice or care.

Novia Reid, LLC provides coaching, educational programs, journals, digital resources, workshops, and speaking engagements. These are coaching and educational services, not psychotherapy or mental-health treatment. Purchasing, accessing, or participating in these services or using the Website does not establish a therapist-client, counselor-client, or clinical treatment relationship with Novia Reid, LLC or Novia Reid. The Company does not provide psychotherapy through this Website. If you need mental-health treatment or clinical care, seek a qualified provider in your jurisdiction. 

SECTION 26 – NO GUARANTEES OF RESULTS

No specific results or outcomes are guaranteed. Results depend on individual circumstances, efforts, decisions, and other factors. Testimonials and examples reflect individual experiences and do not guarantee or promise similar results for others.

SECTION 27 – NO JOINT VENTURE OR AGENCY

Use of the Website, purchasing a product or service, or participation in a course, community, event, or program does not or program does not create a doctor-patient, therapist-client, partnership, joint venture, employment, or agency relationship.

SECTION 28 – INTERNATIONAL USE

The Company is based in the United States. If you access or use the Website or Services from outside the United States, you are responsible for determining and complying with applicable local laws and regulations, to the extent permitted by law.

SECTION 29 – WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that the Website, products, materials, or Services will be uninterrupted, timely, secure, or error-free. The Website, products, materials, and Services are provided "AS IS" and "AS AVAILABLE," without express or implied warranties, including implied warranties of merchantability and fitness for a particular purpose.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVIA REID, LLC, AND ITS OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUPPLIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REVENUE, SAVINGS, OR DATA, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF THE WEBSITE, PRODUCTS, MATERIALS, OR SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO A PARTICULAR PRODUCT OR SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID FOR THAT PRODUCT OR SERVICE.

SECTION 30 – INDEMNIFICATION

You agree to indemnify and hold harmless the Company and its officers, directors, agents, contractors, licensors, service providers, and employees from third-party claims, liabilities, damages, and reasonable legal fees and costs, to the extent arising from your unlawful conduct, breach of these Terms, or infringement of another party’s rights.

SECTION 31 – ATTORNEY’S FEES AND COSTS

A prevailing party may recover costs and reasonable attorney’s fees to the extent authorized by applicable law or a valid, enforceable agreement.

SECTION 32 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, it shall be enforced to the fullest extent permitted by law or severed as appropriate. The remaining provisions will remain in full force and effect.

SECTION 33 – DISPUTE RESOLUTION

Before filing a formal claim, each party is encouraged to contact the other in writing with a brief description of the dispute and the requested resolution. This step does not suspend or extend any applicable legal deadlines unless agreed to in writing

SECTION 34 – TERMINATION

You may stop using the Website and Services at any time. The Company may suspend or terminate your access for violations of these Terms or other legitimate business or legal reasons. No refund will be provided for termination resulting from such circumstances, except where required by law. Any amounts due for products or services already purchased or provided remain payable.

SECTION 35 – GOVERNING LAW AND VENUE

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms, the Website, or the Services will be brought exclusively in the state or federal courts located in Florida, and you consent to their jurisdiction and venue.

SECTION 36 – ENTIRE AGREEMENT

These Terms, incorporated policies, and any separate agreements between you and the Company constitute the agreement governing their respective subject matters and replace prior agreements on those matters.

SECTION 37 – CHANGES TO TERMS

We may update these Terms from time to time. Changes become effective when posted. The Effective Date above will be updated accordingly. Your continued use of the Website or Services after changes are posted constitutes acceptance of the revised Terms.

SECTION 38 – CONTACT INFORMATION

Questions about these Terms may be sent to [email protected].